Rental Agreement
Version 2026-09-30.4f22f0aa
1. What you are renting
Tote Relay rents reusable moving totes and dollies for a fixed period. We deliver to and collect from addresses in the East Valley, south Scottsdale and central Phoenix. Equipment remains our property throughout.
2. Rental period
A rental is measured hour to hour, not by calendar date. We deliver by 9 AM on your delivery day, and your equipment must be stacked and ready for collection by 9 AM on your return date — so a Monday delivery is collected the following Monday. Counted that way, the minimum rental is 7 days and the maximum is 91 days.
3. Your card on file
We keep your payment method on file for the duration of the rental and until any fees below are settled. By booking you authorise us to charge that card, without further notice, for any fee in this agreement that you incur. We will email you whenever we do.
4. Fee schedule
| Missing or destroyed tote | $25 each |
| Missing or destroyed dolly | $75 each |
| Deep cleaning | $3 per tote affected |
| Equipment not ready at pickup (return trip) | $30 |
| Stairs, where no elevator is available | $20 |
| Cancelling before 6 AM on the delivery day | Free |
| Cancelling after 6 AM on the delivery day | $30 (the re-trip fee) |
| Optional protection plan | $15 at checkout |
Sales tax of 8.1% applies where chargeable. The protection plan reduces replacement fees by 50% and covers deep cleaning for up to 20% of the totes in your package.
5. Condition of returned equipment
You are not asked to wash, rinse or sanitize anything. Cleaning between rentals is our job, and ordinary dirt, dust and scuffs are never chargeable. Totes must be returned empty.
The deep-cleaning fee above applies only to a tote that is excessively soiled, which means one or more of the following:
- Food or liquid residue beyond a wipe-down
- Visible mold or mildew
- Evidence of pests
- Strong odor that doesn't air out
Nothing outside that list is billable as soiling. Before any such charge is made we photograph the tote, record which of the reasons above applied, and an owner reviews it by hand. Deep-cleaning fees may only be charged within 3 days of collection; after that we absorb them. We email you whenever we charge, with the photograph and the reason.
6. Late and unreturned equipment
Each day equipment is kept past your return date adds the extra-day rate for your package, charged once when the rental ends. After 14 late days we may treat the equipment as unreturned: we charge those 14 days and the replacement fees above.
7. Contact
Questions about this agreement: support@toterelay.com or (480) 933-0185.