Privacy Policy

What we collect

Your name, email address, phone number, and the delivery and pickup addresses for your move. We record which version of our rental agreement you accepted and when, and whether you agreed to receive text messages about your rental.

Text messages

We text you about your rental only if you ticked the box at checkout asking for it. Ticking it is optional and does not affect your booking, the price, or the service you receive. Messages are limited to this rental — booking, delivery, pickup and return updates — and we do not send marketing texts. Reply STOP to any message to stop them, or HELP for help. Standard message and data rates from your carrier may apply.

Your phone number and your consent to be texted are never sold, rented, or shared with third parties for their own marketing. They are shared only with the messaging provider that delivers the messages on our behalf.

Payment details

Card details are handled by Stripe and are never stored on our servers. We keep only Stripe's references to your customer and payment-method records, which is what lets us charge agreed fees after your rental without asking for your card again.

Photographs

Our drivers photograph deliveries and collections, and our cleaners photograph any damage, as a record of the equipment's condition. These may show the outside of your property.

Who else sees it

Stripe processes payments, and our email provider delivers booking confirmations and reminders. If you have agreed to texts, a messaging provider delivers those. We do not sell your information.

Contact

Requests about your data: support@toterelay.com.